AI & automation
Where AI belongs in business operations
A practical framework for deciding what AI may suggest, what software should determine, and what people must approve.
- Suggestion before execution
- Visible decision boundaries
- Recovery by design
Plex perspectives
Practical thinking for useful digital products.
Field notes on product decisions, connected operations, and responsible automation—written for business leaders and product teams.
Published in English
Internal tools
When a business needs an internal tool instead of another spreadsheet
The practical signals that a shared file has become an operating system—and what to define before replacing it.
- Workflow over rows
- Roles and ownership
- Build only when justified
Booking systems
A booking system is an operations product, not just a form
Why availability, policies, staff workflows, and exceptions matter as much as the customer-facing reservation journey.
- One operational model
- Exceptions are core journeys
- Customer and staff UX together